[Skip to content](https://www.t-mobile.com/news/network/cybersecurity-incident-update-august-2021#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [NetworkCategory](https://www.t-mobile.com/news/category/network)[Statement](https://www.t-mobile.com/news/statement) # T‑Mobile Cybersecurity Incident Update August 16, 2021 1 min read - Facebook IconShare on Facebook - X IconShare on Twitter - LinkedIn IconShare on LinkedIn We have been working around the clock to investigate claims being made that T‑Mobile data may have been illegally accessed. We take the protection of our customers very seriously and we are conducting an extensive analysis alongside digital forensic experts to understand the validity of these claims, and we are coordinating with law enforcement. We have determined that unauthorized access to some T‑Mobile data occurred, however we have not yet determined that there is any personal customer data involved. We are confident that the entry point used to gain access has been closed, and we are continuing our deep technical review of the situation across our systems to identify the nature of any data that was illegally accessed. This investigation will take some time but we are working with the highest degree of urgency. Until we have completed this assessment we cannot confirm the reported number of records affected or the validity of statements made by others. We understand that customers will have questions and concerns, and resolving those is critically important to us. Once we have a more complete and verified understanding of what occurred, we will [proactively communicate](https://www.t-mobile.com/brand/data-breach-2021) with our customers and other stakeholders. Tags[Consumer](https://www.t-mobile.com/news/archive/consumer) ## Related Stories [More Stories](https://www.t-mobile.com/news/category/network) [![Sorry to Wake You, But T-Mobile and Bryan Cranston Have a Change in Plans](https://www.t-mobile.com/news/_admin/uploads/2026/11/Hero-500x250.png) \ Un-carrierPress Release \ __Sorry to Wake You, But T‑Mobile and Bryan Cranston Have a Change in Plans__ \ November 05, 2026|6 min read](https://www.t-mobile.com/news/un-carrier/t-mix-campaign) [![T-Mobile Brings More to the Holiday Mix: Deals on the Season’s Must-Have Tech, All-New T-Mix Plans and More](https://www.t-mobile.com/news/_admin/uploads/2026/11/13510601_nr-article-Holidazzled_11-02-26-500x250.png) \ OffersPress Release \ __T‑Mobile Brings More to the Holiday Mix: Deals on the Season’s Must-Have Tech, All-New T-Mix Plans and More__ \ November 03, 2026|10 min read](https://www.t-mobile.com/news/offers/t-mobile-brings-more-to-the-holiday-mix) [![T-Mobile Doubles Down on the Power of Brand, Unveiling a Next-Generation Creative Ecosystem](https://www.t-mobile.com/news/_admin/uploads/2026/11/nr-article_horiz-logos_1280x640-1-500x250.png) \ Un-carrierPress Release \ __T‑Mobile Doubles Down on the Power of Brand, Unveiling a Next-Generation Creative Ecosystem__ \ November 02, 2026|5 min read](https://www.t-mobile.com/news/un-carrier/brand-and-creative-ecosystem) [![T-Mobile Opens Up on Its Cybersecurity Transformation in New Report](https://www.t-mobile.com/news/_admin/uploads/2026/11/Advancing-Cybersecurity_HERO-safe-500x250.png) \ Un-carrierPress Release \ __T‑Mobile Opens Up on Its Cybersecurity Transformation in New Report__ \ November 02, 2026|7 min read](https://www.t-mobile.com/news/un-carrier/advancing-cybersecurity-at-t-mobile)